Mike Richardson 

IAM Executive Committee, Chair 

The moving and mobility industry is highly dependent on relationships, and the role that the annual meeting plays in developing those relationships is critical to our continued growth and success. I realize that almost all business types depend on forging relationships, but I feel that ours is unique in that we all have to work together in the sharing of assets to move our goods. The networking at the Annual Meeting is second to none in the industry, as the attendance numbers always prove. This will be my 23rd Annual Meeting, and every time, I am impressed with all the positive interactions—even with my own competitors. The unique interactions we will see again in Toronto will keep this industry healthy and moving forward.

I have too many stories from the Annual Meeting and my time on the IAM Executive Committee to tell them all here, but the one thing that stands out is how the interactions have allowed me to grow both personally and professionally. Understanding how personal and business relationships can be developed in different parts of the world has been invaluable.

One friendship that stands out from these meetings is the one I have developed with Stephan Geurts Jr. of the Gosselin Group. As we do business together, my company is his favorite customer (or so he says!) but we really forged a great friendship serving on the IAM board as we both held various positions, totaling at least 15 years. We have had a lot of fun times through the years (the stories won’t be shared!). What has not been fun is he always beats me in golf, but I’m working on that, Steph!

I realize that post-Covid, we are now in the age of virtual meetings and that certainly has its benefits. Doing business over a virtual platform can be more beneficial than a simple phone call, but nothing takes the place of a face-to-face meeting. This to me is the #1 business opportunity I get at the IAM Annual Meeting. There are many other opportunities to enhance your business—not least the exhibit hall and educational sessions—but that one-on-one over coffee or a drink cannot be beat. I encourage our members to introduce yourselves to either an IAM staffer or board member and let us know how the Annual Meeting is going for you. The goal is to enhance your business through networking.

The best way to use your time at the Annual Meeting is to get involved! As featured in a previous issue of the Portal magazine, volunteerism is the only way that IAM will continue to move forward. There are many ways to volunteer in our association. My 20 years on the IAM Executive Committee, I can say, has had a direct benefit to my own business by showing my agents, vendors and partners that I’m willing to roll my sleeves up for the good of the industry. Find a way to use your skills and abilities for the good of the industry and have fun with it!

John Burrows

IAM Executive Committee, Vice Chair

Beyond its reputation for business opportunities, the IAM Annual Meeting & Expo holds a deeper significance. This year’s theme, “The Power of Trust,” adds a special touch. At this event, something remarkable happens every year—we create friendships that stretch across countries and cultures. We share stories, forge connections, and, most importantly, work with people in the industry we know and trust as partners worldwide. These connections create a tight-knit community that unites us and enhances our lives. With my experience as an IAM executive, I’ve witnessed these friendships evolve into something extraordinary.

The event isn’t just about learning; it’s about making memories too. We meet and connect with individuals from various places, establishing a network that feels like a global family. This family is built on trust, and it drives us all to strive for excellence when we move our customers. The Power of Trust isn’t just a statement—it’s the bond that brings our community together and shines a spotlight on our industry’s achievements.

Even after the event ends, the impact of the trust and enjoyable experiences remain. We apply what we’ve learned to make our work even better. The IAM Annual Meeting & Expo offers a unique opportunity to learn, build partnerships, and celebrate the incredible power of trust.

I cannot wait to see everyone at this year’s conference!