ChatGPT, Artificial Intelligence, 5G Technology: I’m sure you have heard some of these buzzworthy “disruptive tech jargon” terms, but did you know they’re making waves in our international moving industry and not just in high-tech circles? In the realm of this technological renaissance, we’ve embraced the increasing accessibility of AI tools such as ChatGPT over the past year. We know its potential to revolutionize our industry.

One of our newest endeavors involves leveraging the APIs of ChatGPT to enhance our Online Pricing System, known as Rate Wizard. It’s not just another tool—it’s a transformative asset for movers. By harnessing its capabilities, movers can efficiently formulate tariffs, optimize profitability, and automate responses to rate requests on our platform. This functionality significantly reduces bidding and processing times, marking a substantial improvement in operational efficiency.

Yet, even as we celebrate Rate Wizard’s success, we remain committed to pushing the boundaries of its capabilities. For example, you know all the emails you receive every week requesting international rates—often more than one rate for the same or nearby locations? Can we come up with a better time-saving solution? Well, yes, we can—using the ChatGPT interface, we were able to create a solution to that time-consuming task. When a request is received via email, the API retrieves the data from the email, performs the calculation based on the mover’s Rate Wizard tariff, and then can execute the rate request within minutes. These new automations will completely revolutionize the quoting process.

We also tackled the challenge of completing cumbersome price lists. The ChatGPT Interface takes the data from the mover’s Rate Wizard figures and, with a few clicks, produces a completed price list. Within minutes, it’s neatly packaged into an Excel file and sent back. It’s a remarkable time-saving solution.

Remember when apps were first introduced to the mainstream, transforming how we approach everything? We were swift to integrate them into our framework. By embracing this technological shift early on, we identified opportunities to leverage technology as a catalyst for business enhancement.

For instance, we were quick to take the MoversPOE website into an app form, allowing easy access to rate requests and locating partners. Moreover, our pricing tools within mobile apps have proven particularly advantageous in the international market, enabling global communication capabilities round the clock, 24/7/365.

The rise in technology of apps also helped us to create more environmentally-friendly solutions, such as going paperless with our HHGSurvey and HHGPacking apps. By transitioning to paperless operations, we’ve not only reduced our environmental footprint but also streamlined processes within the industry. While the adoption of these technological innovations initially encountered resistance from traditional movers, the undeniable benefits of streamlined communication, enhanced productivity, and increased profitability ultimately facilitated widespread acceptance.

Imagine trying to do a survey or pack 20, even 10 years ago without the tech we have now. Our goals when building these apps were efficiency, accuracy, and enhanced communication. Most importantly, they need to be user-friendly and easy to use. What some may not know is that we heavily consider the feedback of our over 7,000 international movers and can quickly adapt to the needs of our clients and industry needs.

The tech revolution has completely reshaped our industry, and we’re fully embracing it every step of the way. Our commitment to innovation is embedded into our DNA, with technology serving as a fundamental pillar of our operations. We are excited about the future, leveraging the power of AI to further enhance our tools and create even more innovative solutions for our movers.