Building Resilience in the Moving Industry: Three Strategies for Long-Term Success

Being in the automotive industry for seven years has taught me several things: there will always be challenges, expect the unexpected, and surround yourself with the right people. These three lessons have served me well, translating into sound business strategies that have helped Montway’s Relocation sector become agile, innovative, and resilient in a dynamic industry.

Strategy #1: Leverage IAM Conferences to Gain Insights and Build Connections

Montway is an auto logistics solutions provider. As such, we must always stay ahead of the times. Our membership with IAM is invaluable in this pursuit, providing us with essential resources and connections. The Annual Meeting is one of our secret weapons. Nowhere else can you find a gathering of diverse perspectives, deep industry knowledge, and trend analysis all in one place.

Conferences and in-person events help us benchmark our services against our competitors and identify areas where we can improve. This intelligence is essential for helping us maintain our edge. Such events also serve as a way to discuss the latest trends and developments in technology, regulations, market growth, and customer expectations. For example, sessions relating to data solutions and digitalization are often featured, allowing our team to prepare for upcoming shifts. We’re able to gain insights into customer trends, wants, and needs, and determine what is a “must have” and “good to have” in terms of current and future business strategies.

The wealth of educational opportunities, from expert speakers and panelists, to the professionals in attendance, give us further insights that help us refine our processes and enhance our service offerings. The knowledge, insights, and connections acquired through these conferences are powerful and help guide our decision making.

Strategy #2: Implement Technology to Enhance Operational Efficiency

Operational efficiency is crucial for building resilience, especially given the increasing demands to control costs, accelerate service delivery, and boost customer satisfaction. Montway invests in the latest technology to develop proprietary solutions that meet our customers’ exact needs.

Our state-of-the-art, in-house developed platform provides relocation companies with the latest and greatest technology, from instant quotes and bookings, tracking, updates, and documentation, to seamless and direct API integration with outside platforms and websites. Through API integration, we can create a custom, online portal so relocation companies can generate quotes, book auto transport, and track shipments in their own system. Our live market-based pricing engine uses numerous data algorithms to generate up-to-date pricing information. Some of the key factors our quote generator utilizes include surplus and demand, power lanes, seasonality, historical data, and trends to produce the most accurate car shipping quotes possible.

Behind the scenes, we use an advanced customer relationship management (CRM) system to manage the entire customer lifecycle, from custom pricing to post-delivery support. With insights at every stage, we can anticipate the needs of customers, provide personalized communication, and truly deliver peace of mind.

As a technology-driven company, Montway continually evolves to bring practical solutions to our customers.

Strategy #3: Focus on Your Company’s Core Values

In the competitive landscape of corporate relocation, service excellence is a crucial differentiator. At Montway, providing a 5-star experience is our guiding principle. While technology and streamlined processes play a vital role, the human element truly defines the customer experience. We believe that a commitment to individual attention, tailored solutions, transparent processes, and proactive communication are essential for success.

An effective service model begins with a strategic team in place. Matching the right person with the right role ensures that every customer receives the specialized support they require. Every account has a dedicated manager who understands the individual company’s unique business needs and goals. These managers are strategic partners, collaborating with key executives to identify areas of efficiency and cost savings.

We understand that for every shipment, an individual or family is packing up to relocate across the country or world. This tends to be a very stressful time in their lives. Our experienced customer support team can bridge the gap between auto transport and relocation to make it seamless and stress-free.

Part of our personalized approach includes assigning a seasoned relocation coordinator to each transferee as a single point of contact to provide service continuity. This dedicated person simplifies the process, offers expert guidance, and addresses concerns with empathy and efficiency.

Recognizing that clients and transferees have diverse communication preferences, a multi-channel approach is essential. Montway offers support via phone, email, and chat to ensure quick and comprehensive responses.

Looking Forward

Staying current on industry trends, incorporating advanced technology, and staying true to your company’s core values will be key in navigating the industry’s challenges in 2025 and beyond.