To survive and thrive during the global pandemic and regional lockdowns, Guam Pak Express had to rapidly adapt and adopt new business practices. The use of virtual surveys has been very helpful in ensuring our customers remain comfortable with our services. It also helps ensure additional safety for customers and employees alike, as it limits face-to-face exposure. This process has been integrated into our business on an accelerated timeline. We also, like many other businesses that have survived, had to pivot to other opportunities. We were able to secure new business from local and federal governments as well as construction and freight companies.

Internally, our company has taken measures to limit exposure and reduce the spread of Covid. Initially, many of our employees were fearful when the situation was uncertain. We quickly got over that and were honored to be able to continue working through the pandemic. Our employees deserve all the credit here, as they were the ones on the front line in the thick of Covid, ensuring our clients were still able to have their goods moved.

We have remained steadfast in our commitment to a quality customer experience. Changes in customer relations have led to updates in our processes in several ways. We remain vigilant in doing our part to prevent the spread of Covid. We provided and continue to provide incentives to our employees to get vaccinated. We have registered and conformed with various government and industry initiatives to remain at the forefront of safe practices. At the end of the day, our north star will always be our clients, and we will continue to adjust to keep them happy.