Portal - March/April 2021

PORTAL FOCUS: South Asia

Trans-Global Relocations: Building Relationships in
Sri Lanka

 

By Kaylon Marcellus, Executive Director, Trans-Global Relocations

Trans-Global Relocations is a family-owned company based in Colombo, Sri Lanka that commenced operations in 2013. Our Managing Director, Suresh Marcellus, brings almost 40 years of experience in the industry, having trained and worked at two major international moving companies in Singapore and Australia before moving back to Sri Lanka.

Trans-Global Relocations employ full-time staff and has a large transit warehouse in Colombo, and we are currently in the process of commencing construction on a new warehouse. We specialize in door-to door relocations for diplomatic and UN missions worldwide, and we pride ourselves in giving our clients as much transparency as possible during their move. We are also one of Sri Lanka’s leading Pet Relocators and offer a variety of services for pets travelling internationally.

Having relocated ourselves, we understand that relocating internationally can be a most stressful task. We believe that building long-lasting business relationships is the key to any company’s success, and that creating the relationship starts within the company itself. We work with many international companies and know exactly how important and beneficial it is to understand the diversity of cultures. If there is one thing we have learned, it is that in this industry, word of mouth really does go a long way; this fact is something we have been able to rely on since our inception.

Working during the Covid-19 pandemic has been difficult; the International airport has been shut down since March 2020, allowing only repatriation flights. The port, too, has a multitude of restrictions making the process even more time consuming. With the number of COVID-19 cases rising daily, there are many safety protocols in place to ensure the health and safety of our workers. Protective gear is worn at all times and we try to maintain social distancing as much as possible, disinfecting our warehouse and office as necessary.

Covid-19 has definitely had an effect on the moving industry, and we have had little time to adapt. At the same time, many aspects of the business have become digital, and with the rise of technology comes a shift in opportunities; for example, virtual surveys are now possible. This is time- and cost-effective for both parties involved, and also allows more time at the office—which in turn means more surveys can be done without taking into account the time it takes to travel back and forth. This is just one of the many ways we look at things positively in times of turmoil.